How to reach us
Email beats every other option for speed when you want to reach us. Write to [email protected] and a real person on our team will read what you send. Our goal is to respond to every honest enquiry within 2 to 3 business days.
Email us
[email protected]
Typical reply time: 2 to 3 business days
What we can help with
Messages from the people who read our work matter a great deal to us. Here is the sort of thing we love to find waiting in our inbox:
- Feedback: let us know what is landing well, what we have overlooked, or which subjects you would like to see us tackle.
- Corrections: spotted a bonus, payout time or some other detail in a review that has shifted or looks wrong? Point it out and we will look into it.
- Partnership enquiries: operators, studios and agencies are all welcome to reach out about working with us. Commercial deals never tilt our rankings or reviews.
What we can't help with
Since Ausino.blog runs as an independent review site rather than a casino operator, a handful of requests fall outside what we are able to sort out.
Account & withdrawal disputes
Your personal casino account sits entirely out of our reach, which means we cannot open it, adjust it, or resolve anything tied to it, whether that involves deposits, bonuses, verification checks or a withdrawal that has stalled. The first place to raise any of that is the operator's own customer support team. Should they leave you without an answer, escalate the matter to the casino's licensing authority (the Malta Gaming Authority or the Curacao regulator, for example), since that is who deals with formal player complaints.
Need gambling support?
Should gambling start to weigh on you or on someone you care about, help is on hand for free and in confidence at any hour of the day through Gambling Help Online on 1800 858 858. You will find plenty more on our Responsible Gambling page.